The McSwain Ten Point Pledge
A lot has changed since Ron McSwain started McSwain Carpets & Floors in 1968, but one thing remains the same – our dedication to providing our Dayton, Cincinnati, and Northern Kentucky customers with the best service, selection, value, and quality available. To ensure our founding principles are never forgotten we’ve created our Ten Point Pledge
1. Accountability
Our sales and service team associates are flooring experts who are accountable for your total satisfaction, from helping you find the perfect flooring solution to product installation. For us, making sure you are happy with your purchase is important, that’s why we do our best to answer all of your questions.
2. Education
Whether you are exploring our website or visiting one of our 10 locations, our goal is to provide you with educational tools and materials to help you make an informed flooring decision and purchase. Additionally, our sales associates are always available to help you find the best flooring for your lifestyle and answer any questions.
3. Trust
We understand trust is earned. That’s why we will always do right by you, our customer, and will continue to earn your trust from the sale to installation.
4. Value
When it comes to flooring the quality of the craftsmanship, length of the warranty, and type of product to determine the price. At McSwain Carpets & Floors, our goal is to make sure our customers walk out the door knowing they’ve purchased a high-quality product at the best possible price.
5. Community
We have been members of the Cincinnati, Dayton, and Northern Kentucky communities for decades, and giving back has always been an integral part of our business. Each year we dedicate resources to several worthwhile causes and organizations, including Habitat for Humanity, inner-city elementary education, and JobsPlus. When you purchase flooring from us, know your money is being invested in and stays in the community.
6. Expertise
We hold our employees to high standards. To ensure our team is the best in the industry, we are continually providing our staff members with the latest industry training and certification opportunities.
7. Selection
Our selection is unmatched. Our inventory includes everything from value brands to custom-designed area rugs, waterproof flooring, luxury laminate, hardwood, tile and more. At our showrooms, you’ll find a wide variety of colors, styles, textures, and materials to choose from.
8. Service
Our goal is to provide you with top-notch service every time you visit one of our showrooms. We do this by making sure our customers are satisfied every step of the way, from finding the perfect flooring solution to handling the installation, and we stand behind our work.
9. Warranties
We stand behind our work by offering the best warranties in the business, including our popular “You Stain It, We’ll Replace It” warranty.
10. Convenience
Life is busy; we get it, that’s why we created our Shop@Home program. With this program, you can shop from the comfort of your home at a time that is convenient for you. Get started by filling out our form and a flooring designer will set up an in-home consolation. During the consultation, you’ll have an opportunity to see how the products look in your living space.
Whether you’re interested in hardwood flooring for your Cincinnati home or a Dayton resident looking for laminate floor installation services, you can trust our team at McSwain Carpets & Floors to provide you with unmatched service.
