A Value Commitment
To Our Customers
McSwain Carpets & Floors is the premier flooring provider for quality brands including Karastan, Shaw, Mohawk, Mannington, and many others in Cincinnati, Dayton and Northern Kentucky. We strive to exceed our customers' expectations, placing a high emphasis on customer care with the goal of providing a hassle-free experience. Our founding principles have remained unchanged since established by Ron McSwain in 1968: provide the customer with the best possible service, selection, value, and quality.
Our commitment to trust
The team at McSwain Carpets & Floors has made every effort to operate an ethical business for employees and customers alike. We believe we are a "people business" as we foster lasting relationships with our customers, employees, vendors, and communities that are built on trust. We do not take these lightly, and it is our goal to seek input and feedback to continually improve these relationships.
OUR
10-POINT
PLEDGE
Why Choose McSwain Carpets & Floors?
Over 56 years of Quality Service and Flooring
More than 56 years after our first store opened, McSwain Carpets & Floors is still very much a family business. President Jason McSwain continues to uphold the tradition of putting customer service first.
Proud member of the National Floorcovering Alliance
McSwain Carpets & Floors is a proud member of the National Floorcovering Alliance. The NFA is an association of the largest and finest floor covering dealers in North America. Fewer than a tenth of one percent of all flooring dealers meet the exceptional criteria of high-quality sales, service, and integrity required to maintain membership. Thanks to our membership, McSwain Carpets & Floors has access to exclusive products and special purchasing opportunities.
Unparalleled Flooring Selection from Valued Manufacturer Partners
McSwain has won the exclusive Gold Standard Award for excellence in retailing from the World Floor Covering Association. This national award showcases our commitment to exceed customer expectations and provide an excellent level of service in every step of the flooring process.
