Why Work for McSwain?
Local, family owned for 57 years!
Great benefits and 401k
Paid vacations and holidays
Low employee turnover
Opportunity for growth
McSwain is growing! In order to meet the demands of increased business, we have several positions available.
We have been a local, family-owned business since 1968 and enjoy working together as a team.
Please see below for our open positions. If you are interested in a career with McSwain,
please send resume:
Email: HR@McSwainCarpets.com.
Mail: 2430 E. Kemper Rd., Cincinnati, OH 45241
Available Positions
What You’ll Do
- Welcome customers into our showroom and help them find flooring they’ll love for years to come.
- Guide clients through product options by listening carefully to understand specific needs and recommend the most appropriate flooring products and services to meet those needs.
- Build lasting relationships by consistently striving to exceed customer expectations through great service, follow-up and attention to detail.
- Apply a discerning eye for color, texture, and design to help customers make confident, stylish selections.
- Maintain a results-driven mindset, setting and achieving personal and team goals.
- Build lasting relationships through professionalism, empathy, and genuine engagement with customers and colleagues.
- Collaborate effectively with internal departments to ensure smooth operations and customer satisfaction.
- Manage multiple priorities with efficiency, accuracy, and attention to detail.
- Uphold the highest standards of honesty, integrity, and ethical business conduct in every interaction.
What We’re Looking For
- Exceptional communication and coordination skills, with a natural ability to connect with people.
- Someone with a proven record (or strong potential) in sales, customer relations or business development.
- Strong sales initiative and drive, with the ability to manage multiple accounts and serve a diverse customer base.
- Prior retail or sales experience preferred, but not required; flooring, design or home improvement experience a plus.
- Proficiency in modern computer systems and tools, including Microsoft Office, Google Workspace, and mobile applications.
- Ability to multitask and respond quickly in a fast-paced retail environment.
- Calm and professional demeanor when working with customers or resolving challenges.
- Strong business awareness and the ability to recognize and capitalize on new opportunities in the marketplace.
- Team members to become part of the next generation of our success story.
Why Join Us
- Rich Tradition – 57 years of trusted local roots: Join a team with a strong heritage of craftmanship and quality, creating memorable experiences for our customers.
- Innovative and Forward-Thinking: Join a company that values innovation and excellence to drive the future of the flooring industry.
- Collaborative Environment: Join a team that values your contributions, recognizes your hard work, and welcomes your ideas.
- Benefits & Earnings
o Competitive Base Earnings + Commission and Incentive Opportunities
o Medical, Dental, Vision, Life and Disability Insurance
o 401(k) plan + 401(k) matching
o Flexible Spending and Health Savings Accounts
o Paid Vacations & Holidays
o Employee Merchandise Discount Program
Department: Business-to-Business (Builder Division)
Reports to: Vice President, B2B Sales / Builder Group Manager
Location: Cincinnati, Dayton, and Northern Kentucky
Position Summary
The Sales Assistant / Inside Sales Representative provides essential support to the builder sales team by preparing quotes, managing orders, and maintaining strong communication with builder clients. This role focuses on administrative and customer service excellence, ensuring a seamless process from quote to installation. The position is ideal for an organized, customer-focused individual who thrives on supporting a fast-moving sales environment.
Key Responsibilities
- Sales & Administrative Support
- Prepare quotes, proposals, and product takeoffs using NetSuite ERP.
- Support sales representatives with pricing, documentation, and follow-up on open quotes.
- Maintain accurate customer and order information in the CRM and ERP systems.
- Track project progress from quote to completion, ensuring all documentation is current.
- Generate weekly sales activity and performance reports.
- Customer Communication & Coordination
- Act as the primary point of contact for builder clients regarding orders, timelines, and service requests.
- Communicate installation dates, delivery schedules, and changes promptly.
- Follow up after installations to confirm satisfaction and resolve any service concerns.
- Coordinate with internal teams to ensure accuracy in materials, labor, and billing.
- Team Collaboration
- Provide administrative assistance for builder programs, promotions, and client events.
- Participate in sales meetings, vendor training sessions, and team development activities.
- Support continuous improvement initiatives that enhance efficiency and client experience.
Qualifications
- 2+ years of experience in inside sales support, customer service, or builder coordination.
- Excellent organizational and communication skills.
- Detail-oriented, with the ability to manage multiple projects simultaneously.
- Proficiency in Microsoft Office; NetSuite or other ERP experience preferred.
- Familiarity with flooring, construction, or homebuilding is a plus.
- High School Diploma required; some college preferred.
Performance Expectations
- Maintain accurate and timely processing of all quotes and service calls.
- Provide proactive communication and dependable support to builder clients and the sales team.
- Contribute to team efficiency and customer satisfaction through excellent service delivery.
Success Measures
- Timeliness and accuracy of quotes and orders.
- Client satisfaction and retention.
- Responsiveness to internal and external communications.
- Smooth coordination between sales, operations, and installation teams.
Help us keep projects on track and costs predictable.
You’ll run day‑to‑day purchasing (POs, vendor ETAs/expedites), own commodity buys (thinsets/adhesives) using purchase contracts, improve PO ↔ Receiver ↔ Vendor Bill accuracy for Accounting, escalate with vendors when deliveries are at risk, and speed RMA decisions.
We’ve already built strong NetSuite dashboards/saved searches—you’ll use them, refine them with IT, and keep the machine humming.
What you have:
- 4–7+ years in purchasing/buying
- strong NetSuite or SAP user
- experience with commodity contracts
- proven AP/3‑way‑match improvements
- clear communicator and steady under pressure.
Pay & benefits:
- Base Salary + 5–10% bonus tied to KPIs
- health/retirement/leave typical of a stable, family‑owned, ~100‑employee company
This position is based at our headquarters in Sharonville, Ohio.
Qualifications & Requirements:
Warehouse experience preferred, but not required
Forklift experience is a plus; training and certification are available through our in-house program
Ability to work both independently and as part of a team
Ability to lift 60–80 pounds
Willingness to drive a company vehicle for deliveries or pickups (no CDL required)
Familiarity with conveyor systems or machinery is beneficial and may provide opportunities for growth and increased earnings
Benefits Offered:
Medical, dental, and vision insurance
Life and disability insurance
401(k) retirement plan
Flexible spending accounts
Paid vacation and holidays
Employee merchandise discount program
Job Type: Full-time
A History of Family
What began as two brothers working together more than 65 years ago has grown to become one of the largest and most trusted flooring retailers in the nation. Built on the principles of honesty, excellence, family, and customer service, McSwain Carpets & Floors continues to set the standard.
Flooring for Everyone
You’ll find thousands of the latest styles in carpet, laminate, hardwood, ceramic tile, and vinyl to create a look that fits your unique vision and budget. With McSwain, you get trend-setting ideas and design innovations from the top brand names in flooring.
Service You Can Trust
At McSwain, our flooring specialists guide you through the process of choosing the perfect flooring solution. From design consultation to installation, we take time to get to know you. Then, we help create a floor that truly reflects your unique style and personality.
Design Assistance
Let your imagination run wild! Our flooring design consultants have the training, knowledge, and expertise to offer you design assistance to help with the right selection to transform your house into your dream home.
Shop At Home Service
Share your vision and we will assist in your design by bringing product samples to your home. We will assist with overall design, provide a complimentary measure, and give a free no-obligation estimate.
Giving BacK
Making a difference in the community has been a constant goal at McSwain since our start. Learn all about our outreach programs including our partnership with Habitat For Humanity and so much more.
Over 55 years of Quality Service and Flooring
More than 55 years after our first store opened, McSwain Carpets & Floors is still very much a family business. President Jason McSwain continues to uphold the tradition of putting customer care first.
Proud member of the National Floorcovering Alliance
McSwain Carpets & Floors is a proud member of the National Floorcovering Alliance. The NFA is an association of the largest and finest floor covering dealers in North America. Fewer than a tenth of one percent of all flooring dealers meet the exceptional criteria of high-quality sales, service, and integrity required to maintain membership. Thanks to our membership, McSwain Carpets & Floors has access to exclusive products and special purchasing opportunities.
Unparalleled Flooring Selection from Valued Manufacturer Partners
