OUR 10-POINT
PLEDGE

We begin with answering your questions. From handling your sale to the overall installation, you deal with individuals who take ownership of your flooring purchase. Our sales and service teams of associates are flooring experts, accountable for the satisfaction your purchase demands.

Either on our web site or in our stores, we provide you with the educational tools to help you learn more about your flooring before you make your purchase, whether it’s carpet, hardwood, ceramic tile or laminate. And, our sales associates are there to answer any questions and determine the best flooring to match your lifestyle.

It can be an overused word, but with McSwain – when it’s our name on your flooring, it’s our commitment to you each and every time, each and every home. Trust is earned with each selection and each certified and guaranteed installation. It’s over 55 years and thousands of homes, schools, offices hospitals and retail outlets later. We will do right by you and will continue to earn your trust – one satisfied customer at a time.

Sales that sound too good to be true – well, they are. Don’t fall for an old marketing tactic. Cheap flooring is exactly that – cheap. There are very specific reasons flooring costs what it costs, depending on the quality of the craftsmanship, the length of the warranty, and the type of product. At the end of the day, McSwain will sell flooring that works best for you. Value is getting the best bang for the buck, and you will never pay a penny more at McSwain.

We’re not a franchise with stores scattered throughout the country. We’re part of this community and build jobs while beautifying Greater Cincinnati and Dayton. We support and give back to our community through a variety of worthwhile causes, such as Habitat for Humanity, inner city elementary education and JobsPlus. Know that the dollars you invest into your flooring – into your home – goes in and stays in our community.

No organization has higher standards of excellence than McSwain. We continually update training and have certified installers assigned specifically to given installation work – be it tile, hardwood, laminate or carpet. We only sell flooring and know more about it than anyone in the business, so our clients always know we have their best interests in mind – and have the ability to explain the differences between flooring types, padding, brands, textures and a host of other terms that go into the make up and pricing of quality installed flooring.

Big box and discount flooring centers only carry specific brands of flooring – typically dictated by a purchasing director who negotiated availability – they simply cannot match the selection of McSwain. We carry everything from value brands up to the highest end extended warranty carpeting and exotic hardwoods – even custom designed area rugs. Our customers can choose from a virtually unlimited pallet of colors, styles, textures and materials. Discriminating tastes in flooring for the dream home, to floors on a budget in the first home and everything in between – McSwain will help you find your perfect match.

At McSwain, we still believe in unsurpassed, the best you have ever had, each and every time, top notch service, Our customers are not a number or today’s sale, but rather lifetime and often generational clients. We will help you with your selection, we will take care of your installation, and we will stand behind our work for life. Service with a smile – like it should be.

We stand behind our work and offer the best warranties in the flooring business, including a lifetime installation warranty. Look around, you will find no other flooring supplier who stands behind their work or their products better than McSwain.